Terms Of Service

Terms of Service for Grayslake Orthodontics Text Messaging (SMS) Service

Effective Date: January 7, 2025

Welcome to the Grayslake Orthodontics Text Messaging Service (the "Service"). By enrolling in and using this Service, you agree to the terms and conditions outlined below. Please read these Terms of Service carefully.

1. Purpose of the Service

The Service is designed to provide patients with reminders, updates, and relevant information regarding their orthodontic care and appointments.

2. Eligibility

• The Service is available only to patients of Grayslake Orthodontics or their legal guardians if the patient is a minor.
• Users must be 18 years or older to enroll or must have the consent of a parent or legal guardian.

3. User Consent

By providing your phone number to Grayslake Orthodontics, you:

• Consent to receive text messages related to your care, including appointment reminders, treatment updates, and other relevant notifications.
• Acknowledge that message and data rates may apply, depending on your mobile carrier and plan.

4. Opt-In and Opt-Out

• Opt-In: Users must expressly consent to participate in the Service by signing up at the office, during registration, or by confirming participation via text message.
• Opt-Out: You may opt out at any time by replying STOP to any text message you receive. After opting out, you will no longer receive text messages from the Service. To re-enroll, you must contact the office and provide renewed consent.

5. Message Frequency

• Users will typically receive text messages based on their appointment schedule or treatment plan.
• The number of messages may vary depending on individual circumstances and the nature of the orthodontic care.

6. Cost and Fees

• Grayslake Orthodontics does not charge for the Service.
• Standard message and data rates may apply as determined by your mobile carrier. Users are responsible for any fees charged by their carrier.

7. Privacy and Data Security

• Grayslake Orthodontics will use your phone number solely for purposes related to your orthodontic care.
• Your information will not be shared with third parties, except as required by law or to facilitate the Service (e.g., through a HIPAA-compliant messaging platform).
• For more information on how we protect your privacy, please review our Privacy Policy.

8. Text Messaging (SMS) Disclosure

By opting into the Service, you understand and agree to the following:

• Messages sent via the Service may include appointment reminders, health-related notifications, patient care and or conversational messages, administrative updates, marketing, and promos.
• Grayslake Orthodontics cannot guarantee the security of text messages. While efforts are made to protect your information, text messaging may not be a secure communication method.
• You are responsible for ensuring that only authorized individuals have access to the mobile device receiving messages.
• Message content is intended for your use only and may contain sensitive or personal health information.

9. User Responsibilities

• You are responsible for providing accurate contact information and notifying us promptly of any changes to your mobile number.
• You must ensure that only authorized individuals have access to your phone for receiving text messages from Grayslake Orthodontics.

10. Limitations of Liability

• Grayslake Orthodontics is not responsible for delayed or undelivered messages due to issues with your mobile carrier or network.
• The Service is provided "as is," and Grayslake Orthodontics disclaims any warranties of any kind.
• Grayslake Orthodontics is not liable for any damages arising from your use of or inability to use the Service.

11. Changes to Terms

Grayslake Orthodontics reserves the right to modify these Terms of Service at any time. Updates will be communicated via text message or on our website. Your continued use of the Service constitutes acceptance of any revised terms.

12. Contact Information

For questions or concerns about the Service or these Terms of Service, please contact us at:

Grayslake Orthodontics Phone: 847.548.4330
Email: info@grayslakeortho.com
Address: 160 Commerce Drive, Ste 101, Grayslake, IL 60030

By enrolling in the Grayslake Orthodontics Text Messaging Service, you acknowledge that you have read, understood, and agreed to these Terms of Service.